How We Manage Interstate Deliveries

May 2, 2025

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Written by Richard Ng

May 2, 2025

·

Written by Richard Ng

At House of Yum Cha, delivering fresh, high-quality Asian finger food is what we do best. We have streamlined our logistics to ensure your wholesale dumplings, spring rolls, and baos arrive frozen and ready to impress, no matter where your venue is located.

Here is how we manage our nationwide cold chain delivery seamlessly:

1. Made to Order

We don't sell stock that has been sitting in a freezer for months. Once you place an order, our team gets to work producing your items fresh in our Melbourne facility.

Fresh Production: Every dumpling is handmade specifically for your order.

2. Flash-Frozen for Freshness

To lock in delicate flavours and textures, we use commercial flash-freezing technology immediately after production. This ensures that every item remains as fresh as the day it was made, maintaining authentic taste and quality throughout the entire transit process.

3. Secure Cold-Chain Packaging

We pack all frozen products in specialised thermal boxes designed to withstand the rigours of interstate delivery. This careful packaging ensures your order maintains its temperature and stays intact, guaranteeing food safety upon arrival.

4. Reliable & Tracked Logistics

Our trusted third-party logistics partners specialise in frozen food transport. They handle every carton with care, ensuring your products arrive on time and in excellent condition.

Real-Time Updates: You will receive tracking notifications and a text alert 30 to 60 minutes before delivery, giving you time to clear space in your cool room.

5. Production & Delivery Schedule

To ensure maximum freshness, we operate on a strict production cycle:

Order Cut-off: Place your order by Thursday at 5 pm.
Delivery: Your goods are produced, frozen, and shipped to arrive the following Thursday (for most Victorian and Metro locations).
Urgent Orders: Have a sudden spike in bookings? We aim to accommodate urgent requests based on stock availability to support your business needs.

Nationwide Service (Metro Areas)

From our Melbourne HQ to kitchens across Australia, our trusted delivery partner network ensures you can offer premium yum cha products to your customers, regardless of your postcode. We currently service most metropolitan areas nationwide.

A Reliable Partner for Your Kitchen

At House of Yum Cha, we make it easy for you to focus on delighting your customers. By handling the complex manufacturing and cold-chain logistics, we remove the prep work and risk from your operations. You simply unbox, steam, and serve.

Don't just take our word for it. Taste the difference yourself. We invite venue managers and chefs to experience our quality firsthand with a complimentary sample box delivered directly to your kitchen. Eliminate prep time without sacrificing quality.

Contact Richard and the team today to schedule your tasting.