Refund policy

Refund & Replacement Policy

Due to the perishable nature of our products and strict food safety requirements, we do not accept returns once goods have been delivered.

However, we are committed to ensuring the quality and consistency of our products. If you receive any items that are damaged, defective, or not in a usable condition due to a manufacturing issue, we are happy to offer a replacement or refund where appropriate.

Conditions:

• Any issues must be reported within 24 hours of delivery

• Products must be kept frozen and stored correctly upon receipt

• Clear photo or video evidence of the issue must be provided

• Batch/production details may be required for verification

Once reviewed, we will assess the issue and, if confirmed as a manufacturing fault, provide either:

• A replacement product, or

• A refund or credit at our discretion

We do not accept claims for issues arising from:

• Improper storage or handling after delivery

• Delays in reporting beyond the required timeframe

• Change of mind or ordering errors

This policy operates in accordance with the Australian Consumer Law, and nothing in this policy limits your rights under the law.

For all claims, please contact us at [your email] with your order details and supporting evidence.