Terms of service

Terms of Service – House of Yum Cha

OVERVIEW

Welcome to House of Yum Cha (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your access to and use of our website, products and services (“Services”).

By using our Services or placing an order, you agree to be bound by these Terms and our Privacy Policy.

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1. ELIGIBILITY

By using our Services, you confirm that you are at least 18 years of age and are legally capable of entering into binding agreements.

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2. PRODUCTS

We supply frozen food products, including dumplings and yum cha items, primarily for commercial and wholesale use.

While we strive to ensure accuracy in product descriptions and images, variations may occur.

We reserve the right to modify or discontinue products at any time without notice.

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3. ORDERS

All orders placed with us are subject to acceptance. We may accept or reject any order at our discretion.

Orders cannot be cancelled once confirmed and processed.

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4. PRICING

All prices are subject to change without notice.

Prices do not include delivery or applicable taxes unless stated otherwise.

We reserve the right to restrict access to pricing to approved customers only.

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5. SHIPPING & DELIVERY

Delivery timeframes are estimates only and are not guaranteed.

Risk of loss and title pass to the customer upon delivery or collection.

We are not responsible for delays caused by third-party carriers.

Customers are responsible for ensuring appropriate arrangements are in place to receive frozen goods.

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6. PERISHABLE GOODS & FOOD SAFETY

Due to the perishable nature of our products:

• Products must be stored in appropriate frozen conditions immediately upon delivery

• Customers assume full responsibility for storage, handling, and maintaining the cold chain

All goods are deemed accepted upon delivery unless issues are reported within 24 hours.

We are not responsible for any deterioration caused by improper storage, handling, or delays after delivery.

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7. REFUNDS & REPLACEMENTS

We do not accept returns due to the perishable nature of our products.

If products are received in damaged or unusable condition due to a manufacturing issue, we may offer a replacement, credit, or refund at our discretion.

Conditions:

• Claims must be made within 24 hours of delivery

• Evidence (photos/videos) must be provided

• Products must have been stored correctly

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8. COMMERCIAL USE

Our products are intended for commercial use. Customers are responsible for complying with all applicable food safety regulations.

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9. WEBSITE USE & RESTRICTIONS

You agree not to misuse our website or its content. This includes, but is not limited to:

• Copying, reproducing, or distributing any content, product information, images, or materials without our prior written consent

• Using any automated systems, bots, scraping tools, or similar methods to access, extract, or collect data from our website

• Attempting to obtain pricing, product information, or business details for competitive purposes

• Misrepresenting your identity or business details when making enquiries or placing orders

All content on this website, including product descriptions, images, branding, and pricing structures, remains the intellectual property of House of Yum Cha.

We reserve the right to refuse service, cancel orders, or restrict access to any user who breaches these terms.

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10. INTELLECTUAL PROPERTY

All content on our website is owned by House of Yum Cha and may not be used without permission.

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11. LIMITATION OF LIABILITY

To the extent permitted by law, we are not liable for indirect or consequential loss, including loss of profit or business interruption.

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12. AUSTRALIAN CONSUMER LAW

Nothing in these Terms excludes or limits your rights under the Australian Consumer Law.

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13. TERMINATION

We may suspend or terminate access to our Services at any time without notice.

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14. GOVERNING LAW

These Terms are governed by the laws of Victoria, Australia.

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15. CONTACT

House of Yum Cha

Email: hello@thehoyc.com

Phone: +61403527854

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FINAL NOTE

By purchasing from us or using our website, you acknowledge and accept these Terms.